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Code of Practice

LSNZ has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. The Education (Pastoral Care of International Students) Code of Practice 2021 ensures that international students are well-informed, safe and cared for properly when they come to New Zealand to study.


The Code sets out the minimum standards of advice and care expected of New Zealand education providers to ensure the well-being of their international students. To learn more visit the NZQA website here. The Code of Practice is available in other languages here.


Click to download the Code in English


If you have a problem, please let us know. You can talk to your teacher, a student counsellor or one of our office staff. You can also make an appointment to see the school Director.

Our school is a member of English New Zealand. If you have a complaint we haven’t been able to resolve, you may wish to write to our professional body and ask for assistance. The address is English New Zealand, PO Box 35283, Christchurch 8640. You can phone 03 383 7153 or email

If English New Zealand is unable to resolve your problem, or if you do not think your complaint has been dealt with adequately, you can contact the New Zealand Qualifications Authority (NZQA) if your complaint is about the The Tertiary and International Learners Code of Practice. You can contact NZQA by phone on 0800 697 296 or website

If it is a financial or contractual dispute, you can contact iStudent Complaints by phone on 0800 00 66 75. More information is available on the iStudent Complaints website:

Eligibility for Health Services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment.


Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at

Accident Insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at

NZQA Self Review

Self-evaluation is a key process that keeps our school current in the market and offers our students, teachers and staff continual evolution to improve our standards and working environment.

LSNZ is a full member of English New Zealand and as such is bound by English New Zealand membership rules. 
English New Zealand Standards provide a rigorously tested base for operating a quality English language learning environment for non-native speakers of English.

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