top of page



1. Enrolment

1.1 Enrolment is subject to the following conditions and becomes a legal contract on acceptance of a student by Language Schools New Zealand (LSNZ).

1.2 LSNZ reserves the right to change its course arrangements without prior notice.

1.3 LSNZ reserves the right to deny any student enrolment without explanation at the discretion of the Director.


2. Fees

2.1 Fees must be paid at least four weeks in advance and in full along with four weeks’ advance payment for accommodation if requested.

2.2 Fees, once paid, cannot be refunded except as described below.

2.3 All tuition fees are calculated as full weeks and no refund is given for part weeks. There is no refund for days when the schools are closed due to public holidays, snow

days or other unforeseen events.

2.4 In the event of late arrival, absence or early departure from a course, no refund of fees or free extension of the course is granted.


3. Refunds and Cancellations

3.1 The full policy on refunds is here

Refunds are calculated in NZ$.

3.2 Refunds, if approved, are returned to the account/person that made the original payment.

3.3 Should any undisclosed medical condition arise, the school retains the right to void the course enrollment, with no provision for a refund.


4. Course Changes

4.1 No reduction can be made to courses after the commencement of the course.

4.2 Any permissible changes to course details must be requested two weeks in advance.

4.3 You can extend your studies at LSNZ without paying another enrolment fee.

4.4 Changes to another LSNZ course may be possible but are not guaranteed and may not be possible due to visa regulations.

4.5 The change of course fee is NZ$300.


5. Accommodation

5.1 Changes to accommodation can only be made after 14 days notice.

5.2 If suitable notice is not given, two weeks’ accommodation must be paid in lieu.

5.3 Accommodation extension fees must be paid in advance.

5.4 All changes to accommodation incur a fee of $120.00.

5.5 A holding fee of $160/week applies for students wanting to retain their room while taking holidays.

5.6 Students must advise the school of any changes to contact details or residential addresses.

5.7 Illegal, antisocial, dangerous or offensive behaviour whilst at a homestay or our student accommodation can result in immediate expulsion from the school without



6. Rules and Regulations

6.1 Students receive a full list of school rules on their first day at our schools and or prior to arrival.

6.2 Should a student not comply with the School Rules and/or the laws of New Zealand, or fail to attend the course in which he/she is enrolled, the school reserves the right to expel the student, without refund and is legally bound to advise the NZ Immigration Service.

6.3 Students are required at all times to inform the school of their current contact details in Queenstown.

6.4 In the event of expulsion, there is no refund.


7. Insurance & Liability

7.1 LSNZ shall not be liable if the contracted services cannot be provided for reasons beyond its control.

7.2 The student must undertake his or her own insurance against personal accident or illness. LSNZ accepts no liability for any matters between the insurance company and

the insured.

7.3 Failure to disclose a medical condition that affects the ability of LSNZ to provide its course obligations or the student to participate in class may result in expulsion.

7.4 Students are advised to arrange personal insurance against theft, loss of, or damage to personal property, as neither LSNZ nor the host families are liable for any loss or

damage to property or persons, however, caused, except where such liability is imposed by New Zealand law.


* LSNZ reserves the right to use the images taken of the participants for publicity purposes in any manner they deem fit, without any remuneration or request being made to the participants. LSNZ reserves the right to send progress reports and final assessments to agents and/or family members.

Code of Practice: Language Schools New Zealand has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. Copies of the Code are available from the NZQA website at

Immigration: Full details of immigration requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed on their website at

Eligibility for Health Services: Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health and can be viewed on their website at

Accident Insurance: The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at

Medical and Travel Insurance: International students (including group students) must have appropriate and current medical and travel insurance while in New Zealand.

Complaints Procedure: In the event of a dispute not being able to be resolved by way of discussions with the school management, complaints can be lodged with:

1) The New Zealand Qualifications Authority Ph: 0800 697 296


3) Your solicitor.



• All students with attendance above 80% receive a certificate upon completion of their course.

• Immigration New Zealand requires that students on a student visa must comply with New Zealand law and attend 100% of their classes.

• Minimum age of enrolment is usually 16 years of age. At certain times of the year and at the discretion of management, students from 14 years are accepted. All junior students must abide by all rules imposed by our school and the Code of Practice.

Max class size 18* from time to time we may need to increase the class size to 19 or 20. This is for emergencies only.

• I authorise LSNZ to discuss my student visa application with Immigration New Zealand to obtain information regarding the processing of the visa application and the decision on the application.

• LSNZ may pass some student information to the NZ Minister of Education for statistical purposes

bottom of page